Return and refund policy
At Selessa, we want you to feel confident with your purchase. If you are not completely satisfied with your order, we’re here to help.
Return Eligibility
Returns are accepted within 30 days of delivery for both defective and non-defective items.
To be eligible for a return, products must be:
- Unused and in original condition
- Returned in the original packaging
- Accompanied by proof of purchase
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Selessa does not charge restocking fees for returned items.
Exchanges
Exchanges are accepted for eligible items within the 30-day return window.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds are typically processed within 5 business days to the original payment method.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@selessa.com as soon as possible so we can assist you.
Contact
Email: support@selessa.com
Phone: (714) 740-7401
Address: 22811 Xanthos St, Tomball, TX 77377, United States